1. New Customer How can I register and create my professional sales account?

Prior authorization is required to register as a professional seller. If you have a store or an online sales site, we invite you to make an access request by contacting us through the contact form available at the top right "Registration". Our sales team will contact you as soon as possible to follow up on your request. Once your registration as a professional seller is validated, you will receive access to your email address.

 

2. How can I get my access data if I am already a customer?

If you have an account with us and you have not yet received your customer access data, please send an email to info@rubies.es including your company name, address and, if possible, your customer code or customer number, both can be found on any of your invoices, and we will contact you as soon as possible with our access data.

 

3. How can I place an order?

Access our web store using the customer username and password provided to you to access our web store, there you will be able to view prices and place your order online.

 

4. Can I place an order by email?

We can accept email orders, but this may cause a delay in your order, so we prefer that you go online and shop. You can also contact your Sales Representative.

 

5. Do you have a minimum order?

We have a minimum order of €20 for website orders.

 

6. When will I receive my order?

Our delivery policy is between 2-5 business days from the review of your order.

 

7. Can I pick up my order?

Yes, although please contact us to see the pick-up times. For small orders, we aim to have pickups ready within 1-2 days, but for larger orders, we may need 4-5 days to process your order. Please contact us prior to collection so we can ensure we have the item(s) ready and available for you.

 

 

8. I have a damaged item, how can I get a replacement or credit?

Please send us an email including the invoice number of your order, and the item number, size and quantity of the damaged stock with a photo. Please also indicate if you prefer credit or replenishment stock, we will endeavor to fill requests where possible.

 

9. I received an invoice for an item that I did not receive/I received an item that was not invoiced to me, what should I do?

We aim to process all orders correctly, however unfortunately human error sometimes occurs; please simply email us a description of what has occurred along with an invoice number. If you have been billed for an item that you did not receive, please indicate if you would like the missing item shipped or credited to you, and if an item has been shipped to you that you have not been billed for, please let us know if you would like to return it or receive an invoice and keep the product.

 

10. I would like to buy a costume but I do not know the reference size. What measures should I take?

The sizes are classified from XS to XL for adults and from INF to XL for children; you can find all sizes in the "Size Guide" tab of each product sheet.